For our standard shipping, please allow 1-2 business until we process your order and it is shipped. If you have chosen "Express" shipping option at checkout, we prioritize your order and only take 1 business day to process. We take this processing time to make sure that we pack our products with care and accuracy. Business days exclude Canadian holidays and weekends. Please be aware that "pre-order" items are shipped on the date that is stated under the product description.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Please allow 2-3 business days to process your order.
Our yoga mats take about 2-7 business days to Canada. 3-11 business days to USA or worldwide.
Our small-weight items take about 2-6 business days to USA or Canada, and 5-19 business days worldwide.
We use all major carriers, and local courier partners. Our yoga mats are all shipped tracked.
You can cancel the order after placing it ONLY before it has been shipped (No cancellations after it has been shipped, only returns through our return process). You can email us at email@example.com and we can check if the order has been shipped yet or not. If the order has left the warehouse, then unfortunately it will have to follow our return policy and customer would have to send it back to us in original condition before we release a full refund.
Our goal is to create the most enjoyable customer experience. Any product can be returned (in its original condition) for a full refund (except shipping) within 14 days of delivery date. If you would like to exchange or you have passed the 14 day refund window, we can exchange for store credit within 30 days of delivery date hassle free. If you need to make a return, please send the unworn/ unused product to our address and email us to start the return process. We will also be happy to replace your product with the same or similar item (based on items availability). You can review our return policy here.
Our main website is a default USD checkout, please head to scoriaworld.com.
Our shipments are currently coming from Canada, so please check your country's VAT/duties/ taxes rates & policies for products entering your country from this destination. These fees are out of our control and some international customers will be expected to pay these fees to release their package from the border. We are not responsible for any customs or duties incurred.
After practice, lay the mat flat to air dry. If there is dirt or body oils, wipe the mat down with a wet soft cloth with warm water. Every once in a while you can use organic soap with water before stains settle. Cork is anti-microbial, so there is no need to worry about germs, mold or mildew forming and no need to clean regularly, the cork sanitizes itself naturally. And please DO NOT put your Scoria yoga mat in the washing machine.
There are no glues or harsh chemicals added or used. The cork grains are bonded by light, water based eco adhesives to a natural base cloth under high temperature between natural rubber and cork. We use high temperature to make use of the already sticky quality of the natural latex in the rubber.
We use water-based non-toxic inks safe for the skin and breathing.
Cork loves heat, warmth, water and sweat. Our cork mats are functionally AMAZING in hot yoga as they will grip in the sweatiest of practice. The grip is activated when the body is warm and palms are sweaty. We encourage you to spray the mat with water until the body warms up. Another suggestion is to take your practice to a warmer room or a more enclosed area that can capture more humidity or heat.
No, no trees are cut down or harmed in the making of the mats. The cork is stripped from the tree after maturation (around 26 years), and is stripped again after every 9-12 years. The stripping of the cork is a sustainable process that allows cork to regenerate on the tree and unlike the myth of cork being endangered, it actually helps the process of producing more cork for the trees.
Only at first, your yoga mat will have a mild rubber smell, it is natural with the use of tree rubber. After around 3-5 practices the smell will go away. You can lay the mat flat in a shaded area to air out after unpacking.
If you are looking to make a custom yoga mat please contact us and we will see what we can do for you!
If you have any other questions, please don't hesitate to contact us here or email firstname.lastname@example.org - we're happy to help!